Terms and conditions

1. What Mahalla is

Mahalla lets property agents in the United Arab Emirates make a short link and a PDF about a home and its neighbourhood, to send to their clients. Neighbourhood information (places, ratings, travel times, maps) comes from Google Maps and other sources and is a guide only; check anything that matters to a decision.

2. Your account

• Keep your password to yourself. You are responsible for what is done with your account.
• The details on your card (name, BRN, agency, WhatsApp number) must be yours and correct.

3. Your listings

• You are responsible for what your links say: price, size, permit number, costs and your note must be accurate and allowed under the rules of the Dubai Land Department and RERA that apply to you.
• Only advertise homes you are allowed to market.

4. Plans and fees

• A report is one link with its client page and PDF, for one apartment. A report counts when you make it; deleting it does not give it back.
• The Free plan includes 3 reports in total. Paid plans include a number of reports each calendar month (Dubai time) and a number of links that can be live at once, as shown on our pricing. Unused reports do not carry over to the next month.
• Paid plans are monthly. You can change or stop your plan for the next month at any time. Reports you have made stay available whatever plan you are on.
• A day after a link first goes live, its apartment number, type and size can no longer be changed: for another apartment, make a new report.

5. Photos you add

When you add a photo, you confirm that you took it or have the right to use it in this way, and that it does not show people who can be recognised, readable car number plates, or anything private.

• Photos you add appear only on your own links and their PDFs. Other agents never see them.
• A photo you add as the building photo is kept, so your next links for the same building can start with it. You can change or remove it on any link.
• We may remove a photo that breaks these terms.

6. Fair use of the service

• Do not use Mahalla to mislead clients, to send unwanted messages, or to copy its data in bulk.
• We may pause or remove links, photos or accounts that break these terms.

7. Liability

Mahalla is provided as it is. As far as the law allows, we are not liable for decisions made on the information it shows, or for losses from the service being unavailable.

8. Changes and law

We may update these terms; the date above shows the latest version, and we will tell you by email about important changes. These terms are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai.

9. Contact

Questions: [email protected]. How we handle personal data is in our privacy policy.